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  1. “Medicare 2023 Part C & D Star Ratings Technical Notes,” Centers for Medicare & Medicaid Services, updated December 15, 2022, www.cms.gov/files/document/2023-star-ratings-technical-notes.pdf. 

  2. “Frequently Asked Questions About CAHPS,” Agency for Healthcare Research and Quality, accessed December 20, 2022, www.ahrq.gov/cahps/faq/index.html. 

  3. Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS® Survey Quality Assurance Protocols & Technical Specifications, version 13.0, updated November 2022, www.ma-pdpcahps.org/globalassets/ma-pdp/quality-assurance/ma–pdp-cahps-qapts-v13-complete-manual.pdf. 

  4. “Frequently Asked Questions – Contracts,” Medicare Advantage and Prescription Drug Plan CAHPS® Survey, accessed December 21, 2022, www.ma-pdpcahps.org/en/faqs/faqs-for-contracts. 

  5. “CAHPS Health Plan Survey 5.0 Measures,” Agency for Healthcare Research and Quality, accessed December 21, 2022, www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html. 

  6. “Understanding CAHPS® Surveys: A Primer for New Users (Webcast),” Agency for Healthcare Research and Quality, January 19, 2022, www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html#summary. 

  7. “Welcome to the Medicare Health Outcomes Survey (HOS) Website,” Medicare Health Outcomes Survey, accessed December 21, 2022, www.hosonline.org. 


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  1. “Medicare 2023 Part C & D Star Ratings Technical Notes,” Centers for Medicare & Medicaid Services, updated December 15, 2022, www.cms.gov/files/document/2023-star-ratings-technical-notes.pdf. 

  2. “Frequently Asked Questions About CAHPS,” Agency for Healthcare Research and Quality, accessed December 20, 2022, www.ahrq.gov/cahps/faq/index.html. 

  3. Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS® Survey Quality Assurance Protocols & Technical Specifications, version 13.0, updated November 2022, www.ma-pdpcahps.org/globalassets/ma-pdp/quality-assurance/ma–pdp-cahps-qapts-v13-complete-manual.pdf. 

  4. “Frequently Asked Questions – Contracts,” Medicare Advantage and Prescription Drug Plan CAHPS® Survey, accessed December 21, 2022, www.ma-pdpcahps.org/en/faqs/faqs-for-contracts. 

  5. “CAHPS Health Plan Survey 5.0 Measures,” Agency for Healthcare Research and Quality, accessed December 21, 2022, www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html. 

  6. “Understanding CAHPS® Surveys: A Primer for New Users (Webcast),” Agency for Healthcare Research and Quality, January 19, 2022, www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html#summary. 

  7. “Welcome to the Medicare Health Outcomes Survey (HOS) Website,” Medicare Health Outcomes Survey, accessed December 21, 2022, www.hosonline.org. 


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