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PLAN YEAR 2021

Certification

In order to sell Medicare plans, the Centers for Medicare and Medicaid Services (CMS) requires that every Agent – that’s you! – needs to complete annual Medicare and product-specific trainings.

You need certification if you’re new to either Humana or Medicare (or both), or you didn’t recertify with Humana last year.

CERTIFICATION 101

Who?

Anyone who has never sold Medicare with Humana – even if you sold Medicare with another carrier – has to complete initial certification. Same goes for Agents who have sold Humana Medicare products before but didn’t recertify with Humana the previous year (if that’s you, we missed you).

CERTIFICATION 101

What?

Before you can sell Humana’s Medicare Advantage and PDP plans, you need to pass two training courses: one focused on the basics of Medicare, and the other focused on Humana’s products.

Check out our video about the steps to becoming a certified agent.

CERTIFICATION 101

When?

Technically, there’s no deadline for your initial certification. However, you can’t sell Humana’s Medicare Advantage or PDP products until you finish certification.

CERTIFICATION 101

How?

After you’re approved to contract with Humana, you’ll get instructions on how to certify. You’ll need to take two courses: AHIP training and a Humana-specific training. AHIP covers CMS-approved Medicare basics, while the Humana course goes over compliance, products, and general guidance.

You will have 60 minutes to complete the test for AHIP. For the Humana portion of your training, you will complete the content, including knowledge checks, and attest that you understand and will follow all Humana guidance. There is no Humana-specific test. You will have 6 attempts to pass the AHIP portion of Certification.

What's Next?

Next Steps for Certification

Don’t hesitate to talk to your Humana representative if you have any questions along the way.

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Additional information

Helpful Resources

How to Access AHIP and Transfer Your AHIP Score to Humana

Download

How to Complete Humana MAPD & PDP Certification & Recertification

Download

How to Complete Humana MAPD & PDP Certification & Recertification State Farm

Download

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