Tag Archives: Retention
3-30-60-90 Day Conversation Guide
This guide will help you onboard new members, schedule timely follow-ups, and have the right conversations-every single time.
My Humana Business Center Demo Video
Watch this how-to demo video for an overview of My Humana Business Center.
The Intersection of Tech and Health: Humana’s Guide to agent Tools
Learn when and why to use Humana’s agent technology tools in this playbook.
Maximize Your Social Media Presence: An Agent’s Best Practices Guide
Learn how to build a social media presence.
Multicultural Agent Playbook
Discover our world of multicultural resources for members and agents alike in this deep dive.
An Agent’s Guide to Home-based Primary Care
Get to know Heal and the areas they serve, plus, get tips to learn how to discuss Heal compliantly.
Veteran Playbook
Want to help veterans in your community? This guide shows you how to put service in action.
An Agent’s Guide to Providers and Members
Help your clients find the right Providers.
Agent of Record Guide
Learn how to leverage the Agent of Record pledge this AEP.