Health happens all day, every day.

Humana's Member Care Assessment

As a health insurance Agent, you know that maintaining your health is more than simply visiting the doctor. Environmental and social circumstances can also have an impact on someone’s health. That’s why Humana rolled out the Member Care Assessment (MCA), a survey tool to help identify new members’ health needs at home. It’s another way we’re working to humanize the healthcare system and make it easier, more caring and more personal for our members. Here’s why it matters to members—and to you.

What is the MCA?

It’s an optional post-enrollment, online, scripted survey for new members that asks 11 health and well-being questions and takes seven to 10 minutes to complete.

Looking for step-by-step details? We’ve got you covered!

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How does it work?

Start by taking the required MarketPoint University Training. Once you’re done, you’ll get an email from Revel to access the care assessment platform. Once the client is enrolled, you have five days to ask them to complete the survey (use the exact scripting provided in the training).* Just make sure to complete it within five days of the signature date to be eligible for additional compensation.**

2-Minute Video

Member Care Assessment Demo Video

In this short video, you’ll learn what you need to do to successfully complete the Member Care Assessment survey. We’ll take you through how to access and navigate the assessment portal, and we’ll show you how to conduct the optional survey with a member.

When it occurs

Member Care Assessment and Bold Goal

The Member Care Assessment survey must be completed within five days of new client enrollment.** If you miss completing the MCA within the required 5-day time frame, conduct the Bold Goal Social Determinants of Health Assessment with members at your 30-day check in. Continue using the Bold Goal Social Determinants of Health Assessment at 60- and 90-day check ins as members’ health needs can change quickly and over time.***

Your Local Support

Need more assistance regarding the MCA?

Have questions? Whatever you need, your sales leader can support you. Give them a ring or send a quick email. Just be sure to reach out to your team.

*Reminder: This survey is completely optional for members to complete, and the agent is not permitted to complete it until enrollment is complete and unless the member states that they wish to do so. The member can choose to stop the survey at any time or choose not to answer a question. At no time should the agent ask the member to continue if they are uncomfortable with answering any of the questions.

**In order to receive the payment, the agent must follow all the requirements outlined in the applicable policies and mandatory training, along with the requirements noted in the agent’s contract.

***Member Care Assessments completed after five days are not eligible for additional compensation (e.g. Member Care Assessments that are completed at 30, 60 or 90 day check ins.)

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