Affordability. Convenience. Delivered.

CenterWell Pharmacy

Welcome to CenterWell PharmacyTM,* an award-winning, mail-order, preferred cost-sharing pharmacy on many Humana plans. Here’s what your clients get when they choose CenterWell Pharmacy: specialty medications, over-the-counter products and low-cost generics delivered to their home. Multiple refill options–mail, phone, mobile app or online–meet each member’s unique needs. In short, a pharmacy that makes adhering to medications easier, personal and more caring. That’s what we call human care.

Agents are prohibited from directing members to using CenterWell Pharmacy for their prescription needs. Agents may only discuss CenterWell Pharmacy as one of the available options for an in-network pharmacy with members.

Enrich the member experience

CenterWell Pharmacy consent

You became an agent to help people. Now you can take that mission one step further with CenterWell Pharmacy. The CenterWell Pharmacy consent form opens the door to a mail-order, preferred cost-sharing pharmacy with 90-day supplies. Better medication adherence may help members avoid emergency department visits1. If a member is interested in hearing from CenterWell Pharmacy, use one of the three methods below to capture consent for CenterWell Pharmacy to contact your clients. Access online enrollments tools and forms via Vantage.

Learn how to ask for consent for CenterWell Pharmacy here in English or Spanish.

Online enrollment

A few seconds at the end of the enrollment process could mean possible savings. Ask clients you enroll if they’d like to hear from CenterWell Pharmacy and select “yes.” Remind self-enrolling clients about CenterWell Pharmacy and to check “yes” if they’re interested.

Get started
Paper consent form

Prefer paper? Download the CenterWell Pharmacy consent form from the Marketing Resource Center (MRC) accessible via the Vantage Agent portal. You’ll need to mail or fax the form to CenterWell Pharmacy.

Head to Vantage
Existing members

Don’t worry if you forgot to ask about CenterWell Pharmacy at enrollment. Existing members who would like to hear from CenterWell Pharmacy can call to give CenterWell Pharmacy permission to contact them. You can direct existing members
to call 1-855-310-5799.

CenterWell Pharmacy

CenterWell Pharmacy videos

More than Just a Package

Your clients get more than just their prescriptions when they use CenterWell Pharmacy, they get service, accuracy and safety. Watch to learn how.

Marketing made simple

Humana's Marketing Resource Center

Head to Humana’s Marketing Resource Center to find pre-approved, customizable and ready-to-use traditional and digital assets you can use today. Type “CenterWell Pharmacy” in the search bar to find the CenterWell Pharmacy member consent form and enrollment book as well as Facebook posts, flyers, postcards and more.

Regional support team

Dedicated to your success

Your local support team can guide you on the ins and outs of CenterWell Pharmacy from enrollment to consent, marketing to retention and just about everything in between.

*Members may choose to fill their prescriptions at any in-network pharmacy and are not required to use CenterWell Pharmacy. Many of Humana’s other in-network pharmacies offer preferred cost sharing.

1“Adverse Drug Events in Adults,” Centers for Disease Control & Prevention, last accessed June 21, 2022, https://www.humana.com/pharmacy/awards-accreditations.

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